Privacy Policy

1. Introduction

Welcome to Luminstorm Quilar Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification
• Preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar technologies
• Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Process payments and manage billing
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and security requirements
• Prevent fraud and ensure the safety of our guests and staff

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the health, safety, or rights of our guests or staff

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems and access controls
• Regular security assessments and updates
• Staff training on privacy and security practices
• Compliance with industry standards and regulations

6. Your Rights and Choices

Under applicable privacy laws, you may have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for processing (where applicable)

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.